They say a picture is worth a thousand words, but sometimes the words themselves carry a great deal of weight. That’s particularly true when a company’s clients offer testimonials.
Below are a few of the comments we have recently received from customers.
“The past few years that I have been using TTE for my pipette calibrations have been a pleasure. They are always prompt and courteous with arranging pickups and returns of pipettes. The pipettes always come back packed safely in TTE provided boxes. If there are any that have been sent in that require additional service that cannot be completed next day, a note is included in the return box. I calibrate my pipettes on a 6 month schedule and they have never failed to contact me beforehand to schedule a time that would be most convenient for me. Overall, a superb service!”
- Major Pharmaceutical Company Research Lab Scientist
“Great customer service. I have worked with a number of pipette calibration/repair companies and TTE is the best by far! They work with you in developing your program and help streamline where they can. Our program has gone from scattered and random to organized with little effort on my end. I recommend them to anyone seeking a great vendor relationship!”
- Lab Manager, Cambridge MA
“I’ve worked with TTE to calibrate the hundreds of pipettes we have in the lab for about 5 years now. They do a great job and I’ve never had any issues. They’re super flexible with billing issues, and they always get the pipettes done when they say they will. If there’s an issue with one that requires further attention they give you a call and leave a note in the return box explaining the problem and they take care of the rest. Overall a great company to work with!”
- Research Scientist, Large Pharma
“I’ve been using TTE for over 20 years for pipette calibration and repair. They are prompt, courteous and very willing to accommodate our schedule. I can always count on them to do excellent work and to use genuine parts for our pipettes.”
- Senior Scientist